Understanding and predicting incident mitigation time

- Wang, Weijing, Chen, Junjie, Yang, Lin, Zhang, Hongyu, Wang, Zan

How long will it take to mitigate this incident for online service systems?

- Wang, Weijing, Chen, Junjie, Xu, Zhangwei, Dang, Yingnong, Zhang, Dongmei, Yang, Lin, Zhang, Hongyu, Zhao, Pu, Qiao, Bo, Kang, Yu, Lin, Qingwei, Rajmohan, Saravanakumar, Gao, Feng

How to mitigate the incident? An effective troubleshooting guide recommendation technique for online service systems

- Jiang, Jiajun, Lu, Weihai, Chen, Junjie, Lin, Qingwei, Zhao, Pu, Kang, Yu, Zhang, Hongyu, Xiong, Yingfei, Gao, Feng, Xu, Zhangwei, Dang, Yingnong, Zhang, Dongmei

An Empirical Investigation of Incident Triage for Online Service Systems

- Chen, Junjie, He, Xiaoting, Lin, Qingwei, Xu, Yong, Zhang, Hongyu, Hao, Dan, Gao, Feng, Xu, Zhangwei, Dang, Yingnong, Zhang, Dongmei

Log²: a cost-aware logging mechanism for performance diagnosis

- Ding, Rui, Zhou, Hucheng, Lou, Jian-Guang, Zhang, Hongyu, Lin, Qingwei, Fu, Qiang, Zhang, Dongmei, Xie, Tao